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Privacy Policy

Eco Friendly Shop is committed to protecting your privacy. 

This Privacy Policy forms part of the General Terms of Use, which governs your use of the Site. This means that you agree to our use of any personal information that we may collect from you on the terms set out in this Privacy Policy.

From time to time, we may add or change functions, features or products to the Site. This, & our commitment to protecting the privacy of your personal information, may result in periodic changes to the Privacy Policy.

Please do refer to the Privacy Policy within the Terms & conditions regularly to review any amendments. 

Security

We take the security of your personal information very seriously here at Eco Friendly Shop & always have. 

We want you to know that you are shopping in a safe and secure environment & that you are in control over what happens to your information.

Secure data transfer – We use a secure certificate to encrypt all of your personal data when it is sent to and from the internet. This means that information you to send to us can only be seen by us and vice versa.

Using your data – we use your data solely for the purposes of your customer relationship with us. 

We do not rent or sell our list of customers to third parties. We will only communicate with you in ways which you have agreed to. You can opt in or out at anytime. 

You can opt for email or no marketing communications at all. 

We will not contact a "guest" customer for anything other than to do with an order or delivery.

We will only use your phone number to contact you if we have an urgent enquiry regarding a specific order.

Your credit & debit card details – These are not stored on our system and our staff cannot see the details in full. 

Your details are held by our payment processing company & they are fully compliant with all regulations & laws

If you phone or post through your credit card details, we will not hold those on file & any record will be securely shredded after the transaction is complete.

We hold data & information on "Guest" customers for up to 6 months, to ensure there is no issue with an order or delivery. After this time all data & information will be deleted.

Account holders- We hold data & Information for 2 years from the date the account has been inactive. After this all data will be deleted.

Data requests

You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please email: datarequest@ecofriendlyshop.co.uk

Email Subscription & Preferences

We keep you up-to-date with special offers & products we think you'll like through emails. 

If you want to change your email, just change it within 'My Account'.

We will not contact a "guest" customer for anything other than to do with an order or delivery.

We may pass your email address or telephone number to a courier service however, this will be solely for the purpose of updating you on the status of an outstanding order & these details will not be used for any marketing purposes whatsoever.

When you place an order, or use any online form on our website, or enter a competition or promotion, we need to know your name & other information such as your postal address, email address, telephone number & your credit card number & expiry date or bank account details etc (which are your personal data). By submitting this information you consent to our use of the information in accordance with this Privacy Policy as amended from time to time. We gather this information to allow us to process your request. The relevant information is then used by us, our agents & sub-contractors to provide you with the products or service you have requested & to communicate with you on any matter relating to their provision in general. We may also use aggregate information & statistics for the purposes of monitoring website usage in order to help us develop this website & our service & may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.

We may also disclose your personal information to third parties working on our behalf for things like processing payments, customer analysis or data management. We only give these companies the information they require to fulfil their contracted tasks & they are not permitted to use the information for any other purposes. 

We may also disclose specific personal information about you if required by law, governmental request or court order if it is necessary to conform or comply with such law, request or court order.  

Cookies 

Cookies are small pieces of information in the form of text files that are sent to your browser from our web server & are stored on your computer. Cookies are essential to using the Eco Friendly Shop website, as they gather information on the type of platform you’re using to view our website e.g. Windows, IPhone, Android system. We use this information to optimise our website for your particular platform, so that you have the best experience no matter which platform you use. 

Below are some examples of how we use cookies to do this:

 To ensure you are provided with correct and useful information during your visit to our site. 

To allow you to add items to the basket and proceed through our checkout.

To collect data which allows us to improve our services based on purchases and site usage.

There are three different categories these cookies are split into: 

Essential to Site function cookies – these cookies allow you to browse the site, search for products and add items to the basket.

Helpful, non intrusive cookies – these help improve your experience on the site.

Third Party Cookies – to help us record customer experience and to allow us to test new services, to help us improve the customer journey on the website.

We do not use third party cookies, this would be Google, Facebook etc

Please be aware the ecommerce functionality of the site requires cookies to be turned on   

Other websites 

Our website may contain links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours 

Amendments 

Please note that this privacy policy is subject to change from time to time. It was last updated 25/04/2018